Jordan immediately took care of me as soon as I was on the lot. He was incredibly knowledgeable and friendly, he answered any and all of my questions without any waffling or hesitation. He did not use a hard sales pitch or try to force me into something I did not want to buy. He listened to what I wanted and helped me find the perfect car for me. After I had decided to buy, Jordan handed me off to Felipe, and he was also terrific. The negotiation was very hassle free, and he worked with me so we could meet on a number. He did not resort to any of the typical car dealer theatrics when trying to make a sale. We met on a number much faster than I anticipated. Jordan came by to check on us periodically and that extra touch made me feel like he genuinely cared. After everything was signed and done with, everyone continued to be incredibly friendly and I was not ignored after the sale was complete. Overall, I have not had a better experience buying a vehicle, and I have not worked with better people than Jordan and Felipe when buying a car. Reno Toyota cannot be recommended high enough, and Jordan and Felipe cannot be commended enough for the way they worked with me. I will not go anywhere but Reno Toyota for my car shopping in the future.